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🚚Logistics & Supply ChainMLOps
7 min read February 2024

Demand Forecasting at Scale with Production MLOps Pipeline

How a logistics enterprise reduced inventory waste by 45% and improved on-time delivery using ML-powered demand forecasting.

MLOpsDemand ForecastingGCPLogistics AISupply Chain ML
📦
45%
Inventory Waste Reduced
🎯
94.6%
Forecast Accuracy (MAPE)
⏱️
38%
Improvement in On-Time Delivery
💰
₹3.8Cr
Annual Savings
🔄
2 Weeks
Automated Retraining Cycle
📊
40+
Hubs on Live ML Pipeline

The Challenge

A pan-India logistics company was struggling with inventory mismatch — overstocking in some hubs, stock-outs in others — costing crores in idle inventory and missed SLAs. Their forecasting was based on spreadsheets and intuition, with no data-driven demand signals.

  • Inventory mismatch across 40+ distribution hubs nationwide
  • No ML infrastructure — all forecasting done in Excel
  • Seasonal demand spikes causing SLA breaches and customer churn
  • Siloed data across WMS, TMS, and ERP with no unified pipeline

Solution Architecture

Pipeline Flow

WMS + TMS + ERP → Kafka streaming → Spark ETL → Snowflake → Feature Store → Ensemble ML model (XGBoost + LSTM) → MLflow registry → Airflow scheduling → Dashboard (Looker) → Automated retraining every 2 weeks.

Client Testimonial

★★★★★

Before Zgrow, we were guessing demand. Now we have a live ML pipeline predicting stock needs 3 weeks ahead across all our hubs. Our SLA breach rate dropped by 38% in the first quarter. This is exactly the kind of transformation we needed.

A
Anand Krishnaswamy
Chief Supply Chain Officer
Logistics Enterprise, Mumbai

🛠 Tech Stack Used

ML & Forecasting
XGBoostProphet (Facebook)LSTM Neural NetworkEnsemble StackingScikit-learn
MLOps
MLflowApache AirflowDVCAutomated RetrainingA/B Model Testing
Data Engineering
Apache SparkKafka (streaming)Snowflake DWHdbtGreat Expectations
Cloud & Infra
GCP (Vertex AI)BigQueryKubernetesTerraformGrafana monitoring
🚀

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